Call for Benchmarking study participants!

[CenterservePenguin]

Hello -

Centerserve is a leader in call center research and we are continuing our legacy by launching the 2009 Benchmarking Study.

Participation is appropriate for call center supervisors and managers. Participation is free and as a thank you we will provide you a complimentary copy of the results.

Please use this link to begin the study process. You can download a preparation checklist in order help you know what data you should have on hand in order to complete the study.
http://www.call-center.net/benchmarking/index.pl

If you have any questions, please contact us at penguin@centerserve.com

Thank you for being a part of our research and for helping the call center community improve through research.